Indeed, Makenzie and Steven had both been servers at one point in their lives. In fact, the couple first encountered each other thanks to the profession, having worked together in a restaurant almost a decade earlier. That had been at the Bubba Gump Shrimp Co. in Minnesota’s Mall of America. And both of them had experienced busy nights like this one.
Makenzie and Steven quickly ascertained that the problem was not with their waiter. “It was very obvious that the issue was being short-staffed, not the server,” she wrote. “At one point we counted he had 12 tables plus the bar.” The amount of work that this lone waiter was juggling was “more than any one person could handle,” Makenzie acknowledged.