It can be hard to make your voice heard among the estimated 100 million users logging onto Twitter every day, so it’s all the more satisfying when a corporate brand with squillions of followers gives you the personal touch. When this guy realized there was no more TP on a train in the U.K., for example, he probably didn’t expect a reply. But, hilariously, Virgin Trains accommodated his needs while sparing his blushes. Now that’s customer service for you.
Think the customer is always right? Think again. “El” may have merely pointed out her own mistake, but she still tried to scam a freebie from Cadbury. The confectionary giant was having none of it, though, and responded with a classic Grumpy Cat meme.
JetBlue Airways like to make its customers feel loved, but sometimes it seems that it can take things a little too far. So it’s nice to see that it can handle rebuttals with good natured dignity.
Sometimes, however, the tables can turn on JetBlue Airways. In this case, the airline made it clear that it wasn’t to be taken advantage of and that it does have standards.
Bartell Drugs may not have the same online presence as rivals Walgreen, but what it lacks in Twitter followers it more than make up for in humor. After all, how many companies would attempt to win over complaining customers with light-hearted banter?
Canadian delivery service Purolator is on the ball even when its customers don’t directly address them. This exchange – as well as its outcome – was an epic win for both sides.
When someone mocks a product on Twitter, some companies go on the defensive, often with disastrous results. Smart USA, however, tackled this snarky comment with scientific facts, and heaps of humor, to win the day.
Victoria Plumb is a bathroom interiors company in the U.K. When one Twitter follower blocked them for perceived spam, it didn’t miss a trick with this smart comeback.
Sometimes it’s just nice to know that a company cares. Domino’s Pizza, for example, were swift to respond to this allegation of errant toppings. If only the dim-witted complainant hadn’t been so swift in reaching the wrong conclusion about his delivery.
Social media means lots of big companies are there for customers round the clock. This was certainly good news for one confused U.S. tourist, who found himself locked in a London bookshop in 2014 after hours. Luckily, Twitter raised the alarm, and the trapped bookworm was soon set free.
When one clever wordsmith got smart with a U.K. grocery store, the company’s social media manager stepped up to the plate. And while some of the puns might be a bit fishy, the budding comedian was certainly put in his plaice.
When a customer reaches out with praise, it’s just good manners to show them some love back. And, as the people at Oreo evidently know, nothing complements a good pun quite like more crafty wordplay.
Innocent doesn’t make Thai chicken noodle soups, but it does make awesome tweets. The natural drinks brand also made a forever fan with some gentle banter after a complaint meant for another company.
Be careful what you wish for, especially if you ask the internet to finish your sentences for you. Luckily this real estate agent quickly realized what it’d let itself in for and gamely played along with its mischievous followers.
Here’s a rough translation… Tunde: “Do you know why my connection isn’t working?” O2: “Have you tried resetting the router?” Tunde: “It’s great that you’ve learned slang to reach your colored brothers. Bravo!”
You can’t accuse Best Buy of not listening to its customers. When this cheeky chap asked for a follow, for example, the company happily obliged. It’s too bad that the love wasn’t reciprocated, but Best Buy didn’t seem to mind.
Taco Bell is famed for its Twitter game, and here’s just one of many examples of the brand getting it just right. When its customers show Taco Bell some love, it serves it back in spades.
Mugging off: the act of being disrespectful. When a customer alerted Tesco to his friend being less than polite about its service, the company handled the matter like superheroes.
Chipotle like its customers to know that it cares. Even when it can’t commit to a full-blown relationship, it’ll always be there – but only during its standard business operating hours, of course.
It’s funny when singletons give their relationship status as “Netflix.” It’s even funnier when Netflix gets in on the joke and cozies up to their lonesome customers like they’re in it together.