This teenager spotted a cop and decided that today was the day for a good deed. He dug into his own pocket, but the next customer’s reaction was unbelievable. Was this teen seriously going to get into trouble for this?
Zack Randolph is an 18-year-old with a kind heart and a job at Great American Cookies in Katy, Texas. Unfortunately, however, it was in this very store that the following strange series of events took place.
The story began one normal day at work, when Randolph was serving customers. Next in line was a police officer who ordered a brownie. And Randolph had an idea.
He decided to do something nice for the officer – so he offered to pay for his brownie. It was only a $2.75 treat, so Randolph dug into his own pocket and paid the bill.
He didn’t even use his staff discount. He simply wanted to give something back to an officer who works hard to protect the community. Who on Earth could have a problem with that?
Well, it turns out that the next person in line apparently did. The customer allegedly asked Randolph if he would pay his bill as well. According to Randolph’s mother Tami, writing on Facebook, Randolph replied to him, saying, “I’m sorry, I bought his because he is wearing a badge.”
That answer apparently didn’t satisfy the irate customer. According to Randolph’s mom, the man started saying Randolph was a racist and physically threatening him. Even the man’s wife got involved, matching her husband’s threats.
At one point, the furious customer attempted to get past the counter in order to reach Randolph, but a colleague fortunately stopped him. Apparently, his parting words were simply, “I will get you fired.” And that was it. That was, until the following Monday when Randolph was asked to come in for a meeting with his boss and his boss’ boss.
Unbelievably, Randolph said he was told that management wanted him gone because of the incident. However, with his manager defending him, they settled on a week-long suspension. Randolph and his mom couldn’t believe that he had apparently been suspended simply for doing a good deed.
That’s why his mom, Tami, took to Facebook to share the story. Tami wrote a powerful message which condemned Great American Cookies for their conduct.
“Since when does buying a police officer a cookie give anyone else a reason to attack someone?” she asked. “And when did a corporation want to fire someone for being kind?” She ended the post by letting everyone know that her son would “do it again in a heartbeat.” And the online community seemed to be on their side.
Indeed, sympathetic comments began piling up online – and it turned out that the Randolphs were far from the only ones who thought that Zack’s suspension was unfair. Speaking to Fox 26, Randolph’s mom described the support that they had received as being “very touching.”
Most commenters were outraged at the “uncalled for” suspension that the teen had been given. Meanwhile, one supportive message sent to Randolph advised simply, “Keep up your kindness.”
The commenter continued, “You should be able to show your appreciation by [buying] anyone you choose a gift. This was your gift to the policeman.” They added that, going ahead, they would boycott Great American Cookies over the way that the company had treated Randolph.
In the meantime, supportive messages kept on coming in. In fact, it soon looked like Randolph wouldn’t be out of a job for long. Indeed, one user wrote, “Sounds like the kind of young man I would love representing my company.”
The cookie company had yet to remark on the incident, news of which had gone viral by this point. Indeed, it might have seemed like the company had nothing to say about it. It turned out, though, that they had had a change of heart.
As the story gathered more and more steam, Great American Cookies made a public statement. Biju George, the director of finance at VKC Group, the company that operates the Great American Cookies branch, wrote, “On behalf of Great American Cookies Katy Mills, we owe the employee an apology.”
“After further review, we realize that the employee was in fact in the right, and we continue to reach out to him and his mom to issue an apology,” the statement continued. “The corrective action and suspension was reversed immediately and we hope to connect with him today.”
Randolph may have gotten the all clear, but he has kept his cards close to his chest regarding his next steps. He has had plenty of offers of work since the story broke, but he has not publicly confirmed what he’ll do next.
“A lot of people I know my age don’t support police officers,” Randolph told Fox 26. “I don’t think it’s fair.” And it seems like a lot of people online agree with him. Let’s hope that Randolph’s story inspires others to stay true to themselves and do a good deed whenever the chance arises.