Debra Stevens needs help – and quickly. A flash flood has enveloped her car in water, and she can’t immediately see a way out. So Stevens naturally decides to dial 911 to ask for assistance. On the other end of the line, though, dispatcher Donna Reneau answers the phone. And while Reneau tries to aid Stevens, the responder also delivers a seemingly chilling response to the caller’s desperate cries for help.
So how did Stevens find herself in this mess? Well, rather than stay home during bad weather, Stevens had opted to hit the road. She worked a paper route in that area of Fort Smith, Arkansas, you see. This meant that she often drove around in the dark during the early morning hours. When Stevens called 911 during the flooding incident, in fact, it was 4:38 a.m. She even told Reneau that she hadn’t seen that the road ahead had flooded with water before it was too late.