Lindsey Jones was about three hours away from home when she realized what she had done. With more than 160 miles separating her from her purse, she was desperate to get it back. But then the Chick-fil-A staff stepped up to the mark and did something truly awesome to save the day.
Jones is a teacher from Lorena, Texas who had a little mishap around the turn of 2018. It began when she and her family took a road trip to Taos, New Mexico. But it was on the way back that all the drama took place.
What happened next led to Jones earning her 15 minutes of fame online. That’s because the story went viral. She was so mind-blown by the series of events that she posted all about it on Facebook, where it quickly received a lot of attention.
It all started as the family drove back home to Texas. They stopped for a bite to eat at a Chick-fil-A restaurant in Lubbock, Texas. But they didn’t stick around – they just grabbed some food to go. After all, they still had about 360 miles to go before they reached Lorena.
So the family settled back into their journey, with some takeaway lunch on board. But then, about three hours later, Jones heart sank. She had realized something super annoying, but it was too late to do anything about it.
Jones discovered that she didn’t have her handbag with her. And the only place that she could have left it was back at the Chick-fil-A, which by this point was about 160 miles back. All things considered, what stressed her out the most was thinking about all the essential items that were in her purse.
It was a disastrous situation, and Jones only really had one choice. She immediately jumped on the phone to the Chick-fil-A that the family had stopped at. On the other end of the line was Darcey Cuellar, the restaurant branch’s director of hospitality.
Cuellar told Jones that staff had found her purse, and they would make sure that it was shipped to her in Texas as soon as possible. However, Jones called the restaurant back again to reiterate how urgently she needed her bag. After all, it had her keys and work badge inside.
On the second occasion she called, she spoke to Casey Kovar, the director of operations at the branch. In her Facebook post, Jones recalled how “incredibly helpful and understanding” he was. And she may well have come to this conclusion because he did something totally above and beyond his job description.
It seems Kovar could tell how desperate his customer was to be reunited with her purse. So he did something awesome to rectify the situation as soon as he could. He headed down to FedEx and made sure that it got shipped quickly. He opted for the “Priority Overnight” service.
On Facebook, Jones wrote how impressed she had been by Kovar’s actions. She told her followers that the shipment would have been pretty expensive for two reasons. It was a Saturday delivery, and her purse was pretty heavy, weighing seven pounds.
So she called Kovar in an attempt to redirect the bill in her direction. After all, she couldn’t blame anyone else for leaving her purse behind. But Kovar didn’t accept her offer, as the considerable sum of $88 had already been settled with FedEx. Jones was left totally stunned by what happened.
“I was blown away by the kindness and generosity shown to me by the staff at Chick-fil-A on 4th & Frankford in Lubbock,” Jones wrote online. But as it turned out, Kovar and his team had gone even further than simply sending the purse back quickly.
Jones got a big surprise the next day. “I woke up this morning to a knock on the door from the FedEx guy with a big box containing not only my purse, but 6 coupon/gift cards for free food at Chick-fil-A,” she wrote. But there was even more.
They even threw in some of the brand’s trademark plush cows, which have “EAT MOR CHIKIN” written on the side. It wasn’t a bad result for Jones, considering that she may never have seen the purse again. And what’s more, she was amazed to receive the extra gifts.
“I cannot thank them enough for everything they did to help me get my purse back as quickly as possible,” Jones gushed, before adding that the staff members’ actions restored her faith in humanity. She also recognized that it was all her fault entirely.
“Not only was my purse found by good, honest people, but they also went above and beyond to help fix a problem that was 1000% my fault to begin with!” But to Kovar, that didn’t matter. Whoever’s fault leaving the bag was, it seems he just wanted to make another of his customers happy.
There’s no doubt that it was a good P.R. move for the restaurant brand too. Once the story gathered momentum online, more and more people heard about it and praised Chick-fil-A. “That is awesome! One more reason to love Chick-fil-a more,” wrote one Facebook user.
“So glad we have honest people in this world, that was a great story,” another impressed person commented. But when speaking to local news outlet KAMC News, the Chick-fil-A employees involved played it down by saying it’s “just what they do.”
“Just by sharing a smile. That’s where it starts. If you can share a smile with someone, it can really uplift their day,” said Kovar, the man who made it all happen for Jones, told KAMC News. Although this story did have a happy ending, let’s hope that Jones can avoid more stress in the future by keeping a closer eye on her belongings.